Frequently asked questions

No. NextStepUpward provides non-medical coaching and mentoring focused on lifestyle and personal development. We do not diagnose, treat, or provide medical or psychological therapy. If you need medical or mental-health care, please contact a licensed professional or your GP.

All sessions happen online over video call. After booking, you'll receive a confirmation email with your session time and a link to join. You can attend from anywhere in the EU.

Checkout is handled securely by Stripe and Mollie. You can pay with iDEAL, Bancontact, SEPA Direct Debit, or credit/debit card. Payment is charged at checkout and a receipt is emailed to you automatically. We never store your card data.

Yes. You can reschedule for free with at least 24 hours' notice, and cancel through your account. Full details and timeframes are in our Refund & Cancellation Policy.

We follow GDPR and store only what's needed to deliver the service — typically your name, email, and a payment token. We never keep card numbers on our servers. Read our Privacy Policy for the full picture.

Yes. Alongside 1-on-1 sessions and packages, our monthly membership includes live sessions, a library of digital courses and workshops, group sessions, and habit-tracking tools.

Sessions are delivered by vetted coaches working with us under service contracts. We match you with someone who specialises in what you're working on.

We work with consumers across the EU, with a focus on the Netherlands and Belgium. Sessions are online, so you can join from anywhere with an internet connection.

Yes — see our Refund & Cancellation Policy. In short: free rescheduling with 24 hours' notice, and if your first paid session isn't right, tell us within 7 days and we'll make it right.

Absolutely. Each course can be bought once for lifetime access — no subscription required.